Organization Effectiveness : Situation Analysis | Strategy Enhancement | Organinzation Design | Job Design | Communication Links | Implementation | Leadership Dynamics | Reward Systems
Communication Links
Paul Newman's movie Cool Hand Luke gave us with the memorable phrase:
"What we've got here is failure to communicate."
Effective communication is the strongest indicator of success for an organization. With good communication, you can react rapidly to changes, maintain and improve morale, ensure follow-through, provide good customer service, and increase profits.
As we all know, however, communication can also be the weakest link in an organization's performance.
- Formal communication links are those that are defined and written down. They should be designed into the organization's Strategic Design. They also may be neglected in favor of informal communication links.
- Informal communication links (those which emerge out of demands of the job and the relationships between people) may support information flow well within a group . but cannot be counted on between groups.
Communication links take various forms:
- Verbal
- Talking in person
- Telephone
- Video Conferencing
- Written
- Instant messaging
- Snail-mail
- Web-based systems for commonly accessed information
- Other IT systems
- Web Conferencing
- Bulletin Boards
- Newsletters and other corporate publications
- Handwritten notes
We help you determine the methods of communication that your organization is currently using, and map them against what makes sense for the information-age organization.
Our goal is to reduce the risk of "failures to communicate!"